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Accessibility statement for Mitie Group

1. Introduction

This accessibility statement applies to the website https://www.mitie.com.

This website is managed by Mitie. We’re committed to making our website accessible to as many people as possible. This means you should be able to:

  • Change colours, contrast levels and fonts without losing content or functionality on most pages.
  • View the website in both portrait and landscape orientation on mobile devices.
  • Zoom in up to 400% without the text overlapping for most content.
  • Navigate most of the website using keyboard only.
  • Easily bypass repetitive menu links via a skip to content link on all pages.
  • Listen to most of the website using a screen reader, such as NVDA or VoiceOver.
  • Navigate most of the website using speech recognition software.

We’ve implemented the ReciteMe accessibility tool, allowing users to customise the website to their individual needs. This includes applying and saving their preferred settings, adjusting visual elements and accessing language translation features.

AbilityNet has advice on making your device easier to use if you have a disability.

2. How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • Some non-text content, such as images, links and labels may not be fully understood by all users.
  • An inaccurate heading structure causes some content to appear unstructured or disorganised.

A full listing of known issues with our web pages that may affect users with disabilities is available below, under non-accessible content (see section 5).

3. Reporting accessibility problems with this website

We’re always working to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact: [email protected]

4. Contacting us by phone or visiting us in person

Find out how to contact us: https://www.mitie.com/contactus/

5. Technical information about this website’s accessibility

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content
The content listed below is non-accessible for the following reasons.

  • Images and non-text content
    There are decorative images that have redundant text alternatives (WCAG 2.2 success criterion 1.1.1).  
  • Form controls
    There are form fields that are not associated with error messages that are visually pinned to the fields (WCAG 2.2 success criterion 1.3.1). 
  • Page and content structure
    There are some pages where a meaningful visual structure is not represented programmatically (WCAG 2.2 success criterion 1.3.2). 
  • Keyboard navigation
    There are non-interactive elements that incorrectly receive the keyboard focus (WCAG 2.2 success criterion 2.4.3). 
  • Page layout
    Adjusting the font spacing properties causes some content or functionality to overlap (WCAG 2.2 success criterion 1.4.12). 
  • Content on hover or focus
    There is additional content on mouse hover or keyboard focus that obscures other content and cannot be dismissed (WCAG 2.2 success criterion 1.4.3). 

6. What we’re doing to improve accessibility

We’re working to make our website accessible to everyone by improving the user experience for all visitors and applying relevant accessibility standards wherever possible.

Our aim is to make sure our content is clear, easy to navigate and compatible with assistive technologies. As part of our ongoing efforts, we regularly review our site and make updates to enhance accessibility and usability.

7. Preparation of this accessibility statement

This statement was prepared on 11/06/2025. It was last reviewed on 28/11/2025.

This website was last tested on 11/06/2025. The tests were carried out by AbilityNet.

A number of pages from https://www.mitie.com/ were selected to be audited, representing pages that have high usage and that contain different types of components. The pages were tested against the Web Content Accessibility Guidelines (WCAG) 2.2 Level A and AA standards, on Windows desktop using Firefox and NVDA screen reader, and on mobile using an iPhone with VoiceOver and an Android device with TalkBack.