Mitie scoops three Retail Fraud Awards

• Mitie has been named the winner in three categories at the Retail Fraud Awards, including ‘Most Innovative Retail Risk Management Solutions’, ‘Best Collaborative Retail Risk’ and ‘Risk Management Rising Star of the Year’
• Mitie Security was also highly commended in three categories, ‘Retail Risk Management Best Newcomer Award’, ‘F.A.C.E Award Dedicated to Frontline Ambassadors of Customer Experience’ and ‘Instore Risk Management Team of the Year’
• The awards recognise Mitie’s work to promote collaboration in the security sector and its industry leading use of technology

Mitie Security has won three Retail Fraud Awards, securing wins in the ‘Most Innovative Retail Risk Management Solutions’, ‘Best Collaborative Retail Risk Management Solution’ and ‘Retail Risk Management Rising Star of the Year’ categories. These awards recognise Mitie’s work to promote collaboration in the security sector and its industry leading use of technology to help keep people, businesses and local communities safe.

The Retail Fraud Awards, organised by Retail Risk, recognise companies that have developed innovative security products and initiatives, as well as security teams and individuals who have maintained the best performance in the industry. The winners of the awards are chosen by a panel of judges formed by security experts from renowned companies such as Nike, Richemont International, Primark and Co-op.

Mitie’s wins in the ‘Most Innovative Retail Risk Management Solutions’ and ‘Best Collaborative Retail Risk Management Solution’ categories are for the company’s initiatives to share information on criminal behaviour among its national retail customers, underpinned by its technology solutions. Mitie has been using this information to support security teams on the ground and to assist local Police Forces with the gathering of evidence they need to keep criminals off the streets.

Meanwhile, the ‘Retail Risk Management Rising Star of the Year Award’ was given to James Bradley, Mitie’s Senior Crime and Intelligence Analyst, for his work helping set up a new Intelligence Team for one of the company’s national retail customers. Having delivered the project earlier this year, James now leads two Crime Intelligence Teams to support this customer.

In addition to these wins, three Mitie Security teams were also highly commended in the ‘Retail Risk Management Best Newcomer Award’, ‘F.A.C.E Award Dedicated to Frontline Ambassadors of Customer Experience’ and the ‘Instore Risk Management Team of the Year’ categories.

In the same week Emma Shaw, Managing Director of Esoteric Limited, was awarded the annual Mervyn Day Award for her contribution to the security industry. This is the first award that Esoteric, a leading provider of specialist counter espionage services, has won since it was acquired by Mitie in November 2021.

“Whether it is alerts that provide security teams on the ground with updates on events taking place nearby, or intelligence sharing programmes, we believe that technology and sector-wide collaboration are the future of the security industry. We’re extremely proud to see our work and colleagues recognised by Retail Risk with these awards and commendations. We’re committed to continuing to drive innovation and new ways of working to keep our customers and local communities safe.”

Jason Towse, Managing Director, Business Services, Mitie

Notes to editors

About Mitie

Founded in 1987, Mitie’s job is to look after places where Britain works and is the leading facilities management company in the UK. We offer a range of services to Central Government and Defence customers; Communities (Healthcare, Education and Local Authorities); and Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning and Office Services) to Private Sector clients in Financial Services, Manufacturing, Transport, Retail and Telecoms and increasingly to the public sector. Finally, our Specialist Services (Care & Custody, Landscapes and Waste Management) division serves both the public and private sector in these niche businesses.

Mitie acquired Interserve’s FM business in December 2020 and now employs 75,000 people we are the champion of the ‘Front-Line Heroes’ who have kept Britain working during the COVID-19 pandemic. We take care of our customers’ people and buildings, through the ‘Science of Service’, delivering essential services and deploying industry leading technology to create safe and effective workspaces.

The business continues to execute its technology-led strategy and in the past six months has received multiple awards.