Environment, social and governance
At Mitie, a dedication to enhancing lives and ensuring a better, more sustainable future for our planet and people is central to all our activities – and it’s what makes us an industry leader in environment, social and governance (ESG) practices.
Across all our operations and interactions with clients, we prioritise sustainable, low-carbon practices, the preservation of natural resources, ethical supply chains and driving social value to ensure a brighter tomorrow for everyone.
- Our ESG goals
- Our social value framework
- Our ESG strategy
Our commitment to ESG
Through our work with over 3,000 diverse customers, our 72,000 colleagues strive to make a positive difference to the lives of millions of people. And our ESG commitments and strategies are always evolving, allowing us to explore new technologies and processes that can make a difference to both people and the planet.
From our industry-leading Plan Zero strategy to our registered charity, The Mitie Foundation, we combine cutting-edge innovation with a focus on the environment, people and communities to make continuous improvements to our practices – and the world around us.
Our latest ESG report
Our ESG report takes a deep dive into our environment, social and governance strategy and the progress we’ve made so far. It shares key achievements across the five pillars of our social value framework, and shows how we’re working to reduce emissions, establish and maintain responsible and sustainable supply networks, and help our colleagues and communities to thrive.
Read the report
Our awards
As an industry-leader in ESG, our innovative work in this field has seen us recognised with the following accreditations and awards.
Our environmental commitments
Our approach to sustainability is embedded in every contract and project, as well as being at the heart of our internal operations. Our industry-leading Plan Zero commitments will see Mitie become Net Zero carbon for direct operational emissions by 2025 – and indirect emissions by 2035.
As part of this pledge, we’ve already built one of the UK’s largest electric fleets, and invested in heat pumps and solar PV to decarbonise our built environment. We’ve also established a science-based carbon reduction plan to reduce supply chain emissions and ensure positive, ethical and sustainable sourcing.
Explore our sustainability goals
Our social commitments
The wellbeing of people and communities is central to all our activities. Our world-class people function works to develop talent, embrace diversity and inclusion and break down barriers to employment. And our dedicated Learning and Development team supported a record-breaking 1,100 apprenticeships in 2023.
But it’s not just about providing opportunities internally. We dedicate thousands of volunteer hours every year to help communities tackle the issues that affect them the most – like protecting our environment and providing opportunities to underrepresented groups.
Learn more about our social impact
Our governance commitments
Our environmental and social commitments and underpinned by four levels of governance designed to promote a culture of continuous improvement and help us remain at the forefront of ESG activities.
With senior-level oversight of all activities and several working groups dedicated to ESG, these standards ensure we can identify risks and opportunities, and encourage collaboration between all stakeholders to fulfil our moral, legal and contractual obligations.
View our governance processes
Our social value framework provides a foundation for all our ESG activities, from working with investors and winning new business to delivering a sustainable service that brings value to people and communities.
It ensures we can adopt meaningful strategies to improve health and education, reduce inequality, spur economic growth, tackle climate change and preserve natural environments.
Supporting the United Nation’s Sustainable Development Goals
Mitie’s activities across each pillar of this framework align with the United Nations Sustainable Development Goals (SDGs), which aim to protect the planet and ensure prosperity for all.
Supported by our Science of Service® methodology, innovation is embedded within all our pillars to ensure Mitie remains at the forefront of technology and processes. Our approach to innovation supports the following UN SDGs:
- Number 8 – Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
- Number 9 – Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation
- Number 12 – Ensure sustainable consumption and production patterns
- Number 13 – Take urgent action to combat climate change and its impacts
The climate emergency is humanity’s biggest challenge, and we believe education and understanding is at the heart of solving it. As experts in decarbonisation, we’re always striving to reduce carbon impacts, reduce waste and improve efficiency for ourselves and our clients. Our approach to the environment supports the following UN SDGs:
- Number 6 – Ensure availability and sustainable management of water and sanitation for all
- Number 7 – Ensure access to affordable, reliable, sustainable and modern energy for all
- Number 13 – Take urgent action to combat climate change and its impacts
- Number 15 – Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
We have a robust, diverse and responsible supply chain which is trained in social value and engaged in creating positive social impacts. Our approach to our supply chain supports the following UN SDGs:
- Number 4 – Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
- Number 5 – Achieve gender equality and empower all women and girls
- Number 8 – Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
- Number 10 – Reduce inequality within and among countries
People are Mitie’s greatest asset and we have a duty of care to ensure they are fully supported and given opportunities to thrive. Our approach to people focuses on education, equality, progression and diversity. It supports the following UN SDGs:
- Number 1 – End poverty in all its forms everywhere
- Number 3 – Ensure healthy lives and promote well-being for all at all ages
- Number 8 – Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
- Number 11 – Make cities and human settlements inclusive, safe, resilient and sustainable
Our community engagement and volunteering are both integral to helping us and our customers deliver on our social value commitments. Our work with the community supports the following UN SDGs:
- Number 8 – Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
- Number 11 – Make cities and human settlements inclusive, safe, resilient and sustainable
- Number 12 – Ensure sustainable consumption and production patterns
- Number 13 – Take urgent action to combat climate change and its impacts
Do. Lead. Deliver
Mitie is a profitable, socially responsible and environmentally sustainable business. But we know there’s always more that can be done, and our commitment to our ESG is ongoing.
Our current strategy sets out actions and outcomes geared to driving positive change. This includes an industry-leading pledge to reach net zero by 2025 – a full 25 years ahead of the government’s 2050 target. But we’re also dedicated to helping our customers set and reach their own targets.
Through our “do, lead, deliver” approach, we’ll continue to achieve our goals and set new ones, knowing that proactive leadership is the most effective way to combat climate change and increase social value in the communities we serve.
Explore our ESG strategy
Take a quick tour of our ESG strategy, goals and recent achievements – and learn how we’re supporting people, communities and environments across the UK.