Retail
Maintain a safe, appealing and cost-effective retail environment whether you operate shops, banks, supermarkets, cinemas, distribution centres or other amenities. Mitie takes an efficient, lean approach to making sure your sites are secure and pleasant for everyone. In a notoriously competitive sector, our delivery supports your success.
- Be inspired
- Case studies
- Get in touch
Be inspired
- Case study
- 31 July 2024
- Insight
- 3 June 2024
- Case study
- 6 April 2023
Keep streets ahead in the retail race
Provide great customer experience
Mitie helps you create the ultimate customer experience with spotless surroundings that increase dwell time to maximise spending and loyalty. Robots can take care of routine cleaning, freeing their human counterparts to concentrate on high-traffic areas, such as lift call buttons and handrails in busy shopping centres.
Reduce shrinkage and protect stores
Approachable, qualified and well-presented security colleagues are essential for maintaining safe retail environments and a positive customer experience. Mitie’s guarding personnel are supported by intelligent software that identifies stores most at risk from specific threats at specific times. Our Security Operations Centre (SOC) enables remote monitoring experts to alert on-site security officers if they notice suspicious behaviour.
Decarbonise warehouses, stores, shopping centres and more
Our innovative retail decarbonisation solutions include solar panels for your roofs and modernising lighting and building management systems to reduce energy bills and optimise performance. We can also transition your delivery fleet to electric vehicles and install electric vehicle charging points for your customers.
Sustainably manage wrapping, cardboard, plastics and other retail waste
By applying Mitie’s ‘Resource Not Waste’ philosophy, our experts will help reduce waste in your supply chain, warehouses and customer outlets. Through the reduction of unnecessary packaging and materials at every stage of the retail cycle, you will also see a reduction in associated carbon emissions and costs.
To find out how we have helped other organisations, read the case studies in our handy What Waste? guide below.
Comply with Protect Duty
Protect Duty legislation marks a milestone for the retail sector; Mitie guarantees compliance through comprehensive security risk assessments, with expert recommendations in response to our findings.
We also provide expert consultancy and can review and develop site security plans, whether you’re operating stores, shopping centres, retail or distribution centres.
30%
reduction in crime across major retail customer’s estate
6,000+
locations that we provide intelligence for
50%
reduction in incident reporting time using Merlin Protect 24/7
#1
facilities management company in retail, logistics and shopping centres
Your route to net zero
The Mitie Plan Zero approach is helping our retail customers with decarbonisation. Wherever you are on your net zero journey, our experts will identify simple and practical ways to accelerate progress. Our results speak for themselves: Decarbonisation, Delivered.
Partnering with the biggest names in retail
Case studies & articles
- Case study
- 31 July 2024
- Insight
- 3 June 2024
- Case study
- 6 April 2023
- News
- 4 November 2021
- News
- 4 October 2021
- News
- 22 April 2021
Awards & accreditations
Mitie’s achievements in retail have received widespread recognition.
2024
Physical Risk Management Team of the Year, The Fraud Awards 2024 by Retail Risk: Awarded to the M&S Security Operations Centre
Diversity and Inclusion, The Fraud Awards 2024 by Retail Risk: Highly Commended to the B&Q Store Detective Team
Physical Risk Management Team of The Year, The Fraud Awards 2024 by Retail Risk: Highly Commended to the B&Q Store Detective Team
2023
Rising Star of the Year Award, 2023 Retail Risk
Retailer & Policing Collaboration Award, 2023 Retail Risk
Security Woman of the Year, 2023 Fire and Security Matters Awards
2022
Outstanding Customer Service Initiative, 2022 Outstanding Security Performance Awards: Awarded to Project Zeal – Mitie, Co-op and Nottinghamshire Police
Security Team of the Year, 2022 Fire and Security Matters Awards: Awarded to Mitie / B&Q detective team
Installer of the Year, 2022 British Security Awards: Awarded to Mitie’s upgrade programme for Lloyds Banking Group
BALNI National Landscape Award – Exterior Living Wall, 2022 British Association of Landscape Industries: Awarded to Mitie firm Biotecture for enhancing London’s Canary Wharf with living walls
Washroom Cleaner of the Year – External Contractor Cleaning Team, 2022 Loo of the Year Awards: Awarded to Mitie’s Cleaning and Hygiene Services team
2021
Cleaning Operative of the Year, 2021 Cleaning Excellence Awards: Awarded to Mitie colleague, Osman Abdi, West 12 Shopping Centre
International CSR Excellence Award, 2021 CSR International Awards (Green Organisation): Awarded to Mitie and partner, White Rose Shopping Centre, Leeds
Park Mark Plus Award, 2021 British Parking Association: Awarded to the team at Festival Place Shopping Centre, Basingstoke, Hampshire
RoSPA Order of Distinction, 2021 Royal Society for the Prevention of Accidents: Awarded to the team at Festival Place Shopping Centre, Basingstoke, Hampshire
Most Innovative Instore Surveillance Solution, 2021 Retail Knowledge Fraud Awards: Awarded to Mitie and Co-op
Most Innovative Physical Retail Risk Management Solution, 2021 Retail Knowledge Fraud Awards: Awarded to Data Sharing Agreement – Co-op, M&S, Sainsbury’s and Mitie
Outstanding Security Team, 2021 Outstanding Security Performance Awards: Awarded to Mitie and Sainsbury’s Blitz teams
Frontline Team of the Year, 2021 Retail, Leisure and Hospitality Awards: Awarded to Mitie’s Soft Services team at Broadway Shopping Centre, Bradford
Safe Contractor approved
Contractors’ Health and Safety Assessment Scheme accredited
Disability Confident accreditation
ISO accreditations including 9001, 14001 & 18001
Meet the team
Gareth Ward
Director of Retail and Shopping Centres
John Unsworth
Director of Crime and Intelligence, Mitie SecurityHow can we help?
If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.
Please fill in our short form and a member of our team will be in touch.
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